How to send email to supplier

Hi ​@Shinichi.Takehara,

Refer to that attached document.

E-Mail Purchase Order
https://ifs22r1costestcmb.rnd.ifsdevworld.com/ifsdoc/documentation/en/Procurement/ActivityPurchPOSendEmail.htm

Regards,

Nikila Dissanayake

Hi　Nikila Dissanayake

Thank　your advice.
But I coud not access attached document.

Regards

Hi ​@Shinichi.Takehara,

• Define a communication method in the person window.

• Check your supplier has a defined communication method : E mail

• And a contact person (E mail retrieved from the person window)

• Overview of the Supplier>Address Window

• Connected a supplier contact for the Supplier for purchase part

• Create part PO >Release> Check the E-mail Order is enabled.

• Supplier contact is mandatory to enable Email Purchase order option. (Check order details tab)

Regards,

Nikila Dissanayake

Hi Nikila Dissanayake

thank you for your advice.

Kind Regards

Hi Nikila Dissanayake

 

I followed the steps you provided to set it up and executed the email send command from the purchase order screen, but the email was not sent.The background job for sending the email completed successfully.I would appreciate any advice on whether there are any other settings I need to make.

Kind Regards

​@Shinichi.Takehara I would have a look inside the Application Messages. Everytime an email is being sent, an Application Message is generated and transfered to your SMTP Sender. Maybe there are some issues with your SMTP sender that you need to address first.

Do you have other emails that are being sent from the system? If yes, this would rule out the fact that your SMTP Sender could be the issue.

Hi  Marcel.Ausan

Thank you for your advice.

I have confirmed that I can send emails normally using the event action function.Therefore, I have determined that there is no problem with the SMTP sending settings.No application message was registered for sending email for this purchase order.I would appreciate any advice on whether there is a problem with the message settings.

Kind Regards

Shinichi Takehara