Question

How to get campaign/promotion parts added automatically to the customer order?


Userlevel 3
Badge +6

Hi, 

is there a way to get the part(s) added automatically to the customer order? 

I have an active sales campaign with buy + get parts in the Sales Promotion tab; hoping to have the “Get” part (set up with zero price) added automatically to the order. Is this possible? I’m getting the alert and popup about the campaign when I save the order line and I can also see the campaign details from the customer order (Sales promotions/calculate and view), but struggling to get the free of charge item added to the order. I have also set up a charge type as “promotion”. 

 

What setup am I missing, and how to get it nicely automatic? I’m testing in Cloud. 

Thanks! 


3 replies

Badge +2

Hi Pauliina, 

 

we are currently working on the same issue. I’ll let you know as soon as I have more information. 

 

Kind regards,
Christina  

Userlevel 3
Badge +6

Hi Christina, 

did you get this to work? Please share your tricks, appreciated! 

Regards, 

/PP

Badge +2

Hi Pauliina, 

our idea is to work with custom events/workflows here (adding the free parts of the campaign info as a new customer order line). We didn’t test it yet, but I can let you know as soon as I know if that works or not. 

 

Best regards, 

Christina 

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