Hi,

Did you get an resolution on this?

In our case it was unpegged accidently - but we can not invoice the CO!

Hi,

I never got an answer to this one here, but we found some roundabout to close the case.

I don’t remember how we exactly solved it, but at least we cancelled the customer order and then somehow manually fixed the invoicing with a new customer order.

We just had this happen as well where the order was unpegged accidentally.  The PO was received through Register Direct Delivery, but now I can’t figure out how to invoice the customer.   Anyway to unreceive the PO, or can you help me understand what you did as a work around?

Hi @VILOOUTI ,

   I am just thinking a work around for this. Not sure it helps you.

• CO in released status - so I guess no issue from the CO
• PO - errounously closed as direct delivered. invoiced and paid. Then, we can create supplier credit invoice to recover the incorrectly paid amount.
• Stock movement not happened. no worries then.

Please share your views, then we can think about a good workaround.

regards,

Piyal

How are you suggesting to create a “supplier credit invoice”?  I tried to register an inspection and create a return, but I am not able to do that with a “direct delivery”.

I just went ahead and created a “work around” as suggested above.  I cancelled the customer order lines that did not transact.  I created a new customer order and new purchase order and processed the receipt and shipment as if it was the original.  I then processed an invoice for the supplier to pull in the receipt and I created a manual supplier credit invoice to offset the doubled up invoice and credited the account that was overcharged during these transactions.