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We had a customer set-up incorrectly to require delivery confirmation. The mistake was not noticed for several months and resulted in a large quantity of inventory reporting as inventory parts at customer.  Inventory transactions history recorded DELCONF-OU and DELCONF-IN transactions, but no DELIVCONF transaction. Our experience is the DELIVCONF transaction is created when the Delivery Confirmation of Customer Order is processed. 

Problem: The inventory that is incorrectly recorded as being at the customer does not show up in the Delivery Confirmation of Customer Order screen. 

Question: How do we confirm delivery of this inventory or otherwise record the cost of goods sold? 

@PMGannon did you also try from Quick Order Flow Handling? As long as the order is not Invoiced/Closed or Cancelled you should still have some options to move it forwards.

@Marcel.Ausan Thank you for the quick reply. I should have included in my original question that the orders have been invoiced. Another mystery! I don’t understand how they could have been invoiced without the Delivery Confirmation being processed or, if the delivery confirmation why the DELIVCONF transaction was not processed. We’re stuck with this inventory ‘located’ at the customer and connect report our cost of goods sold. 

Any help is appreciated. 

Thanks. 

Hi @PMGannon 

   Very strange to hear that you have invoiced customer orders without DELIVCONF transaction. Which version you are currently working with? Can you recreate this kind of transaction again? 

regards,

Piyal

Hello @Piyal Perera 

I could not recreate the error. We think we found a solution. Our developers wrote a script to reset the order line statuses back to Delivered from Invoice blocked, confirm the deliveries and then put the statuses back to invoice/blocked. The recorded the cost of goods sold and took the inventory out of “inventory at customer’. 

Thank you for the reply. 

Pat Gannon

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