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Dear Community,

 

The customer order is with the status DELIVERED, how to come back to the status PICKED ?

or how I can tag the case “Consignment Stock” now ?

When I want to record after to have tagged this case,  a Warning Message appear:

“This order acknowledgement has already been printed” - OK

2nd Warning Message:

“Not possible to have Delivery Confirmation together with Consignment parts.” - OK

 

Do I need to create a RMA ?

 

Thanks in advance for your help.

Jennyfer

Hi @Jennyfer ,

 

The topic below may help you to reverse your shipment;

 

 

 

Best regards

Ozgun Bal


Hi Ozgun,

Many thanks for your reply, I have tried too, unfortunatly, I have following Error Message:

“Cannot undo delivery for a customer order that is delivery confirmed” 

 

:-(


Hi @Jennyfer ,

You cannot perform undo customer order delivery after the consumption of the consignment stock, so it is suggested to go with RMA in this case.

Regards,

Mithun K v


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