Hello - We are on Apps10 update 17. I am looking for the best practice to correct a price on a customer order once the invoice has been created for the wrong amount. We are currently creating a credit memo from an RMA and then creating a new customer order with the correct price. These transactions do create inventory receipts and issues that I am looking to avoid as inventory is correct.
Thanks
Create a generic non-inventory sales part called pricing correction or something similar.
Use that part to charge the additional amount (this would only work if you’ve undercharged the customer). This would eliminate the need for the RMA and the inventory transactions. The standard price would be set to 1, 10, or 100 and then could either be over-ridden to the difference needed or if you don’t want users changing the price on the customer order, use the quantity field as a factor times the standard price. 4.3 x 1 would be 4.30, or 4.3 x 10 would be 43.00.
If you’ve over-charged the customer, just issue a credit invoice for the difference.
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