Has anyone out there recently started having problems with communicated PO’s not showing PDF copies of PO’s on the B2B Supplier Portal? Everything for us was working fine for years until recently. Now, when our puchasing department communicates a PO, it may or may not send the PDF of the PO to the portal. It happens randomly and it hard to reproduce. If a user goes back into a failed PO and re-communicates the PO, it will work without anything having changed otherwise. It can happen at any time of the day, to any user, and to any supplier. We recently patched IFS and, coincidentally, this is about the timeframe when the problem started, though we can’t say for sure that is related.
Question
B2B Supplier Portal Attachments
+2Hi Kevin
Im facing currently the same situation. Were you able to get any further findings regarding the missing attachments?
Hello FleNikolS,
We did get this problem fixed, but I don’t have a record of what we did to solve the problem. Looking through the history of in-house tickets we received about IFS in this time frame, I see that we rebooted the IFS server and also may have rolled back a patch that was installed shortly before the problem started. Sorry I don’t have better information to provide.
Best, Kevin
+2Dear
Thanks for your feedback! Meanwhile i was able to find the missing puzzle.
Some additional DMS settings were needed:
- Creation of a “Document Access Template” where the B2B Document Class is linked to the specific Supplier B2B User (User ID and Person). → Mask “Document Access Template”
- A released “Document Revision” including the B2B related Document Class → Mask “Document Revision”
Hopefully this information can help some colleagues in future.
BR FleNikolS
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