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We have completed RMA’s from customer order that were sourced as Int. Purchase Direct.  The RMA from the selling site , (ABC1) was created, and from the supply site connected to their RMA, (ABC2). 

ABC2 was received and closed at the supply site. The receipt was registered, and the RMA from the selling site, ABC1 was closed.  

We have run credit invoices, printed arrival reports, supplier returns, return notes, everything is closed. 

Now I have that product in my available lines for shipments at the selling site with a source ref type of Purchase Receipt Return.  

What am I missing that this is showing up in Available lines for shipment.  I am not shipping this back out, we credited the customer and it’s all wrapped up.  I’ve checked Register Direct Delivery to see if there is something I needed to “undo” and can’t see anything.  

Any help on this is appreciated.  

Hi,

Some IFS Cloud releases we started to use the ago the normal shipment when doing inspection and return. At inspection and return you will get records in the Receipt/Return tab, which will be seen as available lines to the shipment. In this case it is actual material flows so it makes sense. 

In your scenario the RMA on the selling site is handling the financial aspects and then the connected RMA on the supply site handles all the actual material flow. I think the RMA in the selling site creates records in the Receipt/Return tab to handle crediting etc. I think this is the reason why they turn up in the Available Lines for Shipments page, even though there is no actual material flow to be handled. I think you should report this as a defect. These lines should be filtered out from the Receipt/Return tab.

Best Regards

Fredrik

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