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Is it possible to split Non-Inventory cost price lines. As an example, we use NI-2000 for labour hours and NI-2001 for travel time.

Some contracts might cover 4 hours travel and up to 10 hours travel. And any further is booked on the Work Order, it will automatic be excluded from the Service Contract?

If possible, where can we add this?

 

Thank you,

Michael

Hi Michael,

 

My initial thinking is this might be possible using a customer Agreement. But to confirm we need more information on the issue. Could you please explain the problem with some screen shots or test steps. 

Thanks & Best Regards

Eresha

Hi Eresha,

 

As below screenshot, we have some contracts where travel is covered for x amount of hours.

 

But when the engineer have booked his hours and we send the job off to invoicing, there’s no indication of 4 hours of travel to be free of charge. So the Invoice team will have manually to split it into 2 lines and set 1 line (of 4 hours) to “notinvoiceable” 

 

Thanks,

Michael

Hi Michael,

According to the screenshot seems the F.O.C Travel Hours field is a customized one.

In the App 9 core version it is not available.

Therefore, the expected functionality should be handled manually or may be customized as per the requirement.

This functionality is not supported in the core version.

 

Hope this clarifies your question.

 

Thanks & Best Regards

Eresha

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