Hello, I’ve noticed an issue that I believe is the result of a misconfiguration on our tenant. Currently, our maintenance group is able to log into Work Orders for repairs. They can clock out and close the WO as well, all while being off the “payroll” timeclock. I assumed the behavior for S&M was the same as the shop floor clocking. In the event an associate tries to clockin to a Shop Order, the system would prompt them and state that they are not clocked into timeclock. They are then automatically clocked in. Likewise, they cannot clock out of timeclock if they are still clocked into a Shop Order. This behavior doesn’t appear to be available for the service and maintenance group. Is this correct, or can the same functionality be extended to that group? My concern is that there will be a lot of errant clocking if S&M users are able to independently log time to WOs and clock on and off timeclock without any cross checking. Thank you!
Service and Maintenance timeclock and WO clocking
Best answer by Chriswharton22
Hello,
there is a site level setting “Clock in Automatically” on the maintenance tab of the Site window. This might be worth looking at. Clockings in maintenance are still outside of the time clock functionality from my experience and testing of this on a project recently.
+24Hi
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Kind regards,
Lee Pinchbeck
Hello
UPDATE - We have chosen to address this issue through employee management. We did not find a way to force our techs to clockin to Time Clock prior to logging into WOs. As it stands today, we have not had any issue with our techs clocking time incorrectly.
+8Hello,
there is a site level setting “Clock in Automatically” on the maintenance tab of the Site window. This might be worth looking at. Clockings in maintenance are still outside of the time clock functionality from my experience and testing of this on a project recently.
Hey
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