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Hi Experts,

We have a customer query on checking the feasibility of tracking technician location in real time (or closer to real time).

From the out of the box parameters, I know that we can set the ‘LOCATION_TRACKING_INTERVAL_MIN’ parameter and get the location in about 5-minute frequency (at the latest). But the requested feature would require something more than the above setting.

 

Is there a possibility to achieve this either from configurations or customizations? 

And how much of an impact it will have on the overall performance.

What’s their expected business value of tracking techs at shorter intervals? And do they need to see this is IFS Cloud or PSO or can it be any map solution?

What’s their expected business value of tracking techs at shorter intervals? And do they need to see this is IFS Cloud or PSO or can it be any map solution?

Customer is expecting to integrate the location data into another application which provides the end user (the contact person of the task location) the ability to track the technician when he/she is on the way to the job.

There is also a Last Mile Portal solution from IFS as part of the Customer Engagement (CE) module, which shows the end customer the location of their assigned technician, it updates the location every 60 seconds. I am however not sure if it would be feasible to get such frequent updates from MWO - @Rukmal Fernando can you provide a suggestion?

@Alexander Heinze I agree, MWO isn’t intended or designed to provide near-real time location updates. 

@IniNimesK does the customer have a 3rd party app that can provide the location updates, that MWO can invoke?

Best regards,

Rukmal

Another alternative would be a dongle in the vehicle that transmits the location data independent from apps.

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