Question

New Material

  • 14 October 2021
  • 7 replies
  • 133 views
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Hi Community,

what could cause this kind of error message and how do you resolve it? 

The user had the error when he go into the New Material screen and click the add button. 

 

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7 replies

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@meshfemi can you try this?

Go to the Installed App/Devices tab in your screenshot and RMB → Edit App/Device Settings and then enable Database Viewer
 

Once you do that, reinitialize the device and then in the mobile application go to Settings → Database Viewer and from the tables search for Employee Workflow Actions and check how many results there are?
 



Best Regards,
Ibrahim

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@Ibrahim Naazir, Below are the error messages

  • "Calling Custom push msg function" - Calling custom push msg function failed: ORA-06503: PL/SQL: Function returned without value
  • "Sending Push Notification": Skipped as no push enabled app device found!
I
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Hi @meshfemi ,

Can you expand on those “Calling custom push msg function” and show us the error?

Best Regards,
Ibrahim

 

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@Ibrahim Naazir are you refereeing to this? see screenshots below. If not, please can you provide navigation direction? 

 

Logs 

 

 

 

I
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@meshfemi, I meant the logs not the out messages. Are there any errors in the logs with regards to synchronizing this entity?

What the out messages represent is that the user has all these information to download on his device when he logs in next. However I want to know if there are any errors in the logs about the entity or if there are any records in the first place.


Best Regards,
Ibrahim

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@Ibrahim Naazir, thanks for your message. below is what we found on the device. your interpretation of the out messages will be helpful and how it will be resolved? 

Out Messages 

Last access - Yesterday Oct 13, 2021 at 7: 29 pm when the error occurred. 

 

I
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Hi @meshfemi,

Seems that EmployeeWorkflowActions entity may not be syncing correctly to your device. Can you check logs in IEE for any errors? If not maybe you can check entity details for EmployeeWorkflowActions and run the view with the default where and see if you get any records.

It seems that it is querying for that entity and it is returning an empty value.

Best Regards,
Ibrahim

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