when our devices are doing an Initialization, it gets to Processing Message 3/XXX and it always gets stuck for over 5mins.
how do I work out what this message is so I can see if I can reduce the data being sent?
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MWO - How to identify what takes time in Init
Best answer by kathlk
Hi
This is normally the case when you have large no of Grouped Push data rows for MWO app. Can you check the data volume for your user device in the IEE screen in the back end? Or you can do a Dummy device init for your installed device app and check to out messages. If this si the case, then you can reduce grouped data by adding permission set filters.
+14Hi
This is normally the case when you have large no of Grouped Push data rows for MWO app. Can you check the data volume for your user device in the IEE screen in the back end? Or you can do a Dummy device init for your installed device app and check to out messages. If this si the case, then you can reduce grouped data by adding permission set filters.
+16There is also a Lobby page that can be configured to show you the performance of the sync process and which entities may be taking the time to complete the Init
Cheers
James
There is also a Lobby page that can be configured to show you the performance of the sync process and which entities may be taking the time to complete the Init
Cheers
James
Hi
Hi
This is normally the case when you have large no of Grouped Push data rows for MWO app. Can you check the data volume for your user device in the IEE screen in the back end? Or you can do a Dummy device init for your installed device app and check to out messages. If this si the case, then you can reduce grouped data by adding permission set filters.
HI
Furthermore, when attaching pictures as Documents from MWO end we are experiencing longer wait times. Would you kindly advise if this due to MWO image uploading capacity limitation or IEE Back-end restriction? (even with good data/Wifi connection) image sizes do not exceed 4MB) Many thanks for your kind advice and help. 🙂
+16For the lobby statistics its the schedule task “Touch Apps Daily Statistics”
You can read about all the mobile framework schedule tasks here: Background Processing (ifs.com)
Cheers
James
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