Question

How to remove Scrapped Functional Object from the Object ID list in Mwo?

  • 21 January 2022
  • 6 replies
  • 69 views
M
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Hi Community, 

Our mWO users are experiencing this failed transactions ERRINV: ORA-20110: PscContrProduct.OBJCTIDREQUIRED: Object ID is mandatory when entering Service Contract Line information"  because of the scrapped Functional Object in the system.  

Please kindly advise on how to remove the scrapped functional Object from the Object ID list in MWO so that users can avoid this crazy failed transactions that is causing frustrations for users? 

your help is appreciated. 

Thanks,

Mesh 

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6 replies

M
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Here is picture of scrapped functional Object ID in IEE. But we want the ones listed in MWO to be removed. 

 

Bandula
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Hi @meshfemi , We have below condition in code to exclude scrapped objects.

where = "OPERATIONAL_STATUS_DB != 'SCRAPPED'";

So need to see why you getting them to mobile.

What is the IFS version and mwo client version ?

Cheers,

B

 

M
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Many thanks @Bandula. we currently have mWO Apps 9 in PROD. 

Bandula
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Hi, In App9 also we have the condition to exclude scrapped objects. But it will not apply if you use ‘Sync all object’ setting in Touch app Server. In that case you need to add this condition to a PS filter for EqupmentObject LU.

You can check the current defaults where in below screen.

 

Let me know if you need any help to set up a PS filter. 

M
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@Bandula Thanks for your help. 

Correction to my previous post - we are on version Apps 10, UPD9 in PROD.  does this make any difference to your recommendation? 

Bandula
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Hi, yes it is same. So please check Entity Details screen as in screenshot. 

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