Question

Aurena Notify Me 10 error

  • 15 June 2023
  • 4 replies
  • 63 views
M
Rank
Badge +2

Hi,

We are getting an error message when trying to log in Aurena NotifyMe 10. We also use Aurena ScanIt 10 and this one works fine.

 

 

 

4 replies

Rukmal Fernando
Rank
Userlevel 5
Badge +12

@MilanH can you share the version of Scan It you’re running? I’d expect it to be 10.20.1384.0. 

And are you running both apps on the same device or on different devices?

Cheers,

Rukmal

M
Rank
Badge +2

Hi Rukmal,

 

I use Scan It 10.20.1406.0 version.

Yes, both Notify Me and Scan It are installed on a same device.

 

Milan

Rukmal Fernando
Rank
Userlevel 5
Badge +12

@MilanH we’ve seen the AuthorizationException in the past with with self-signed certificates or incomplete certificate chains, but Notify Me and Scan It should behave the same. Are you running both against the exact same TAS?

If you are running against two different TAS instances, the one that Notify Me works with very likely has an SSL certificate issue. https://www.ssllabs.com/ssltest/analyze.html is a great tool for identifying these.

In either case, can you share the TAS URL(s) with me in a private message please? Perhaps I can spot something.

One more thing - did this work until you took the 10.20.* versions of the two apps?

Thanks,

Rukmal

M
Rank
Badge +2

Hi Rukmal,

We are trying to put Notify Me into production, yet still testing it.

Yes, both Scan It and Notify Me are tested on the same TAS. It’s under the IFS partner investigation right now.

Will let you know what is the issue in our case once I will have a solution.

Thanks for your support anyway,

Milan

Reply


Terms & ConditionsCookie settings