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We are trying to use the aging factoryin our version of PSO but between us and our implementation team, we are unsure if it is performing the way it should.
we believe that if an SLA is missed, it should become more valuable from a points perspective.
Could someone please outline exactly what is supposed to do and how it is supposed to work?
Thanks in advance.
Best answer by Sajith Anushan
View original
Consider above 2 activities which both having Primary and Secondary SLAs. Current time is shown as a Red Line. It is fallen within Secondary SLA of second activity and consider regarding 1st activity, it lies within Primary SLA. 2nd activity is unlikely to be allocated preferring to 1st because the Primary SLA is missed and now the net value is less. When time is moving, value of activity 2 is becoming less and less therefore, there is a tendency to not allocate it at all. To overcome this, you can define the Ageing Factor to secondary SLA (SLA_TYPE_2 here). What it does is, when the current time is later than the SLA start time it will increase the activity net value. If you set it to 1.5 in SLA Types (obviously the value should be greater than 1 to achieve this), value at current time will be multiplied by 1.5 to give the activity net value hence, it will be allocated against 1st activity because now it is higher than the net value given for activity 1 by its primary SLA.
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