Solved

IQA function in FSM

  • 19 February 2020
  • 2 replies
  • 128 views
Kasun Manuranga
Rank
Userlevel 6
Badge +17

Hi All,

In FSM there is this IQA function that we can choose either in REQUEST, RAM also in Warehouse Portal. Question is can we make it Mandatory to perform for example when starting a Request?

Else no one will use it or they can skip, appreciate for your assistance.

Requirement is we need to set it Mandatory.

 

Thank You,

Kasun

 

 

icon

Best answer by Aaron.Sleight 6 May 2020, 16:13

View original

2 replies

Aaron.Sleight
Rank
Userlevel 5
Badge +14

No, it is not currently possible to make use of IQA a required step in the request, task or RMA process.

There are ways that you could do this though.  One possible solution would be the following:

  1. Utilize one of the request user_def fields to track whether or not IQA has been done.
  2. Have the last IQA step update this user_def field to the appropriate value.
  3. Add custom policy or business rule to prevent advancing of request status until IQA has been done.
Kasun Manuranga
Rank
Userlevel 6
Badge +17

No, it is not currently possible to make use of IQA a required step in the request, task or RMA process.

There are ways that you could do this though.  One possible solution would be the following:

  1. Utilize one of the request user_def fields to track whether or not IQA has been done.
  2. Have the last IQA step update this user_def field to the appropriate value.
  3. Add custom policy or business rule to prevent advancing of request status until IQA has been done.

Thanks for your suggestions. Will clarify with the Customer.

Reply


Terms & ConditionsCookie settings