A customer is concerned over the fact that there will be additional details in the result sent that do not relate to the appointment request id and they have to filter it to get the slots that do pertain. The Appointment_Offer object is related to a PSO plan which is only generated every few minutes depending on various factors. What this means is multiple appointment requests (e.g. customer 1 in patch A, customer 2 in patch B) will have all their respective Appointment_Offer items contained within the same plan. This means that the response for customer 2 could contain the offers for customer 1 as well as customer 2. From CustomerWe currently have 150 service agents including the Outbound agents that assist with service when there are peaks. we typically run at 80% concurrent agent peak rate. During light up and cool down ~180 logged in to support serivce (we borrow agents from other queues). So about 144 agents (estimates only) What it means:If we configure the system with 21 slots
in FSM Update 11 Release Notes:The FSMPSO Integration has been enhanced to allow private activities (work calendar exceptions) to be imported to FSM from PSO. Users will now be able to maintain work calendar exceptions in either FSM or PSO and have full visibility of this data in both systems. This enhancement requires PSO 6 Update 7 or greater in addition to FSM 6 Update 11 However, we are not seeing this occur. Is there some additional setup required?
Web client is only responding to app param FEDERATED_SEARCH_ENABLED. either for all screens or none. Customer needs to restrict in repair portal the ability to global search. The flag on individual screens reacts in smart client but not web. Is this by design or a bug in web client?
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