Hi there, actually we are not using the Checkbox “Priority SLA” in Customer Contracts by any reason, but as always there is an idea to have a marker on Contract Level showing this contract is more important than others. This should not have an effect on Priority oder Service Level calculations.So I need to know if there is a out-of-the-box functionality behind this checkbox or if I can use it for my purpose without braking anything else. To give you more inside on my question. We do have some customer with a lot of Orders so the single order is not that important in the view of the contracts SLA. But there are also Customers with a very limited amount of Orders on some contracts where missing a single Ticket can have an enormous effect on its SLA. To mark these Contracts somehow I have the Idea to use this “Priority SLA” Checkbox.If this is not an option, I will just create a new Checkbox Field in customizer. Thanks in advance.
Hi all, I need to update some Latitude/Longitude Values of Customer Center Addresses, als they are missformatted. Can someone please support with an API Template? I guess something like this should do the job: <root xmlns:dt="urn:schemas-microsoft-com:datatypes"> <session email="" alias=""> <state bc_name="??????"> <action name="data"> <main> <row number="1" search_key="address_id;3886"> <longitude in_var="" out_var="">7.21</longitude> <latitude in_var="" out_var="">51.45</latitude> </row> </main> </action> </state> </session></root> Thanks.Michael
Hi, I’m trying to setup DSE in Alliance 15.3 but I’m not able to add a Node to DSE Session. Am I missing something? Thanks.
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