Topics started by necyingxz

2 Topics

N
Sidekick (Partner)
necyingxzSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Client lost response after 4 mints process run when using Azure Application Gateway and Azure LB environment

We are running IFS 10.This is related another topic , since issues more cleared I’d like to create a new topic to get some helps.After tested with several scenarios, we found when processing is executed for 4 minutes or more, client (IEE) will lost response.It is only happens on clustered application server and database server environment. We use Azure Application Gateway to load balance accesses on Application Server, and use Azure Load Balancer to provide a stand-by database service.Environment and idle time setting:There is a timeout setting on the Azure Application Gateway (Application Server side), and currently it is set to 2 hours on the AGW. Since 7200> IFS setting value 5400, it is recognized that there is no problem. Azure Load Balancer (DB server side) TCP idle timeout is 10 minutes.Details of Issue:1st: Application server lost response from database when using Azure Load Balancer when processing is executed for 4 minutes or more.  Even if we have set Load Balancer TCP Re

0
N
Sidekick (Partner)
2 years ago
N
Sidekick (Partner)
necyingxzSidekick (Partner)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Client lost response after running an ACP importing for more than 40 mints when using Azure Application Gateway and Azure LB environment

We are running IFS 10.Recently we came across a situation that when we was importing the Application Configuration Package from IEE, even one hour been passed, no response is returned from the server to the client.It only happens on clustered application server and database server environment. We use Azure Application Gateway to load balance accesses on Application Server, and use Azure Load Balancer to provide a stand-by database service.Question:What could be the cause of the following issue? We would appreciate it if someone could give us some advice for investigating.  Issue:When we was importing the Application Configuration Package, even one hour has passed and no response is returned from the server to the client.Looking at the DB alert log, there was a TNS error.It is estimated that it takes about 40 minutes to import the same ACP. (For test environment without cluster configuration)Environment and idle time setting:IFS Application 10  There is a timeout setting on the Azure Ap

2
N
Sidekick (Partner)
3 years ago

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