I am being told that IFS Contract module does not produce a credit when equipment is removed from coverage during a contract billing term and that I need to manually calculate the credit due the customer. Can anyone advise if this is accurate? I find it very hard to believe that a Field Service Contract billing system does not have the functionality to generate a prorated credit for inventory dynamics in a service environment.
Is there a way to copy an IFS Request for a large volume rollout that has multiple orders with the same configuration? For example, 1,000 of the same config shipping out, can you create 1,000 of the same IFS request config, or copy an existing one multiple times instead of having to create an individual request 1,000 times?
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