Topics started by AvinduHendawitharana

2 Topics

AvinduHendawitharana
Hero (Partner)
AvinduHendawitharanaHero (Partner)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Performance drop in the initial load of Contract lines window when here are 1000+lines

I had recently investigated a performance issue in the contract window of FSM 6 UPD11.This occurs when there are more than 1000 records in the lines tab.When we navigate to the contract window and select the lines tab it took more than 1 minute to load the relevant data. If we navigate to another tab and comes back again to the lines tab it will load within 4-5 seconds.I had executed the relevant hierarchy SQL in XML poster and it provide the result within 4-5 s.Page size is set to 25, still no luck.Please share your ideas on why it might slow on the first instance, and only when navigating for the first time to lines tab.

2
Tharindu Rasnakawewa
Hero (Former Employee)
2 years ago
AvinduHendawitharana
Hero (Partner)
AvinduHendawitharanaHero (Partner)
posted in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM Web Client not show the values for the quantity when the browser language is set as German (Germany)ser language is changed to the Dutch-

There is an issue reported that when the language of the browser is changed to the German(Germany) values of the quantity is not shown in the FSM Web client This was initially reported in FSM 6 UPD 5 version and correction was provided via UPD 6 (IFS Solution 287636). But once the customer updated to UPD 7 issue occurred again.When we check on the latest version (UPD 9) the issue is not there.Is there a possibility to provide a hotfix to this issue? As request them to apply next UPD seems not reasonable as the solution was already provided via UPD6 at the first instance.Please share your thoughts.

3
Lee Pinchbeck
Ultimate Hero
3 years ago

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