Is there something going on with PROD 10 Update 14? In the Customer Reminder module? I do have problems with these Reminders.Customer can’t open PDF because no pages attached. All PDF’s are 749 bytes Not all customers that have open invoices, due soon, or past due are pulling into Customer Reminders@Ralph Gericke you’ve been a hero to me before, can you advise now?
I had an issue with Customer Reminders and we got it fixed!! However, now when we send out the Reminders, it has the PDF attached. Customers cannot open attachment because PDF is saying there is no pages. When I go into the Report Archive, it is there and I have to send it via that way. I should mention that there are a total of 4 companies. All had same prior issue fixed. Only one company won’t allow customers to open PDF. No changes other than Printing the reminders and some parameters were added in the original issue. Can anyone advise? I would appreciate it!
I need help! Our template is set up to where it should print out a 2nd to 6th reminder if the invoice is still open.The first reminder is sent fine, it’s only the next week where nothing happens. For reminders 2, 3, 4 etc.What do I have setup incorrect? I have the Cust ID, Cust Group, Payer, AR Contact and Currency in the STD template.
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