During the Cloud Launch in 2021, Stephen Jeffs-Watts did a presentation of the future plans for FSM in IFS Cloud.https://info.ifs.com/cloud-launch-on-demand-videos.html?_ga=2.18333948.478674707.1616167306-1371162318.1616167306&wchannelid=h0gd1m5rp6&wmediaid=otkpwg9w5d#ValueAs the final stages of development, Depot repair and Reverse logistics was scheduled for Cloud 22R2. What is the present status? (Se presentation: 3:25 – 7:00)
What does the future hold for the Call Center?I have studied the Cloud presentation video’s, the Statement of Direction and Roadmap papers. Cannot find any clear description on the future plans for the Cloud Call Center.Will it be merged with CRM?Will it get full Customer Engagement functionality?Will it be a fully automatic ticketing system?Will it have email-to-case functionality with built in mail parser or mail client?Any inside information on this topic will be appreciated.
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