Topics started by marty_stc

3 Topics

M
Sidekick (Customer)
marty_stcSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

Oracle client 19c is not compatible with FSM

Is Oracle CLIENT 19 compatible with FSM 6u19 or any other version?FSM version: 6u19Oracle DB version: Oracle 19We tried performing the exercise by installing oracle client 19c, the installation was successful (connection test was successful), however while opening the smart client it showed us “Database not connected” After uninstalling the client and FSM, we reinstalled Oracle 12c client and FSM, it worked fine.Has anyone else worked on oracle 19c client working with FSM?

1
roklde
Superhero (Employee)
10 months ago
M
Sidekick (Customer)
marty_stcSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In multi server farm, which server is processing Schedule process

When using multiple Servers in a farm, how would we know which server would process the schedule process? How does FSM make sure that no 2 servers are running these processes at the same time? 

1
roklde
Superhero (Employee)
10 months ago
M
Sidekick (Customer)
marty_stcSidekick (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

FSM6 heartbeat or alive functionality?

Is there any heartbeat functionality or any way to keep a dedicated FSM server alive?Any API available?We are facing issue with the monitor schedule jobs are not being triggered as the Server seems not being “alive”

5
M
Sidekick (Customer)
1 year ago

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