We have an issue where 3 advanced instant invoices (all different amounts) were created on on one company code. The cash payments comes in a different company code. I used customer payments in APP9 to apply the payment. The customer payment looks correct; however, the CUPIAs that were created, two had the correct amount. the 3rd amount was $829 short, causing the GL to be incorrect as well. I tried to roll back the customer payment; however, I receive an error that the CUPIA is in a partly paid state and can’t be rolled back. Any ideas how to fix this?
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