Topics started by rm99

1 Topic

R
Do Gooder (Customer)
rm99Do Gooder (Customer)
asked in Framework & Experience (Infrastructure, Cloud, Integration, Dev Tools)

Changing Setup of Call Center ID's

Hi everyone, The company which I work for is in the process of implementing IFS at the moment. I am trying to Setup Call Center for use in for logging issues in Aircraft Maintenance. I was wondering if there is a way that the Case ID number can be changed from GLB1XXXXX style to custom ID system such as following example:G-ALBC-1-001 (Where G-ALBC represents the customers aircraft registration identification, -1 represents the visit number to our company and -001 represents the first case raised and then increases in numerical order)? Much AppreciatedRob

1
K
Hero (Partner)
2 years ago

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