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Hi everyone,

 

The company which I work for is in the process of implementing IFS at the moment. I am trying to Setup Call Center for use in for logging issues in Aircraft Maintenance. I was wondering if there is a way that the Case ID number can be changed from GLB1XXXXX style to custom ID system such as following example:

G-ALBC-1-001 (Where G-ALBC represents the customers aircraft registration identification, -1 represents the visit number to our company and -001 represents the first case raised and then increases in numerical order)?

 

Much Appreciated

Rob

Hi @rm99 

 

I just only know how to change prefix which is static.

Application Base Setup\System Setup\System Definitions → Object Property tab → Property Name: CASE_ID_PREFIX

 

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