We’re looking to implement Mulesoft with IFS Apps 10 and wondering if there are any customers out there with lessons learned for opportunities and watch outs. Thanks.
We’re trying to formalize our support process for IFS tickets (i.e., more sophisticated than email/phone requests), since these are handled by a different team than our general IT support for users/infrastructure/requests. We are considering using Remedy for our ITSM since that’s what our helpdesk team currently uses - has anyone had good or bad experience with Remedy or any other ticketing system for IFS support? We’re also trying to figure out which tickets (beyond password resets and unlocks) can be easily handled by our helpdesk, who are from a 3rd party company and not close to business operations. What have other IFS customers been successful with?
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