Hello, We recently upgraded our assyst production environment to version 11.6.3, and converted off the legacy numbering system. Since the change, our implementation of the assyst Mailbox Reader and our assystETM installation are both creating events which have negative incident_ref values. This did not happen in any of our non-production environments during our testing.A couple of examples are below: Has anyone run into this before? Thanks, Duncan
can we add a custom field like service department in forms in assystnet and write expression in Service Department while editing the Service, to assign the requests to that specific department which was selected in Form while creating requests
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