We currently use our test environment for training our new service desk staff on IFS assyst, however, we currently do not update any knowledge procedures in test so when they are doing the testing with the new analysts the new analysts are seeing outdated information. It seems like a lot of resource time to update KP’s in test and then production to ensure the environments are in alignment so they can be utilized for training new hires. Have you ran into this before? What do other clients do in this scenario? What do you do internally for IFS to maintain the test environment? We are making changes non-stop the KP’s (we have two full time resources who focus on knowledge management) so to maintain KP’s in both environments would be impossible.
Looking to utilize a custom field answer to drive the assignment of a decision task to an SVD not an individual.Does anyone have an example of this scenario they have been successful with?Understand the decision task part of this may be an issue btu thought i’d reach out here while support continues to review.Thanks!if custom field answer a then assign to svd a, if answer b then assign to svd b, etc
Hello,I’m working on Styling self-service portal, I have some questions below and would appreciate a solution.Need to change the "Favorites" sub-title to "My Favourites" just like how it is displayed in the menu, refer image-1 attached. Refer image-2 attached, (a) we need the boxes present on the below side in the image, to have outlines with color: My Open Events - #3B86C7 My Decisions and Authorizations - #18A88A My Reported Events - #F26B51 Major Incidents - #D91670Just like the boxes present in the above in the image. (b) And the images associated with the boxes should be changed to the images present in the above. (c) Also, the text inside the boxes should be wrapped. i.e. My Open Events, My Decisions and Authorizations, My Reported Events, Major Incidents - should be wrapped. We are not able to make these modifications as we do not have access to the HTML and these styles are applied in HT
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