Hello All, I am hoping someone can help.I am trying to create Dynamic tasks in a process which are triggered upon the CSG of the parent event. I have so far tried:if($new.parentEvent.csgShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csgShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.csg.ShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csg.ShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.csg.shortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.csg.shortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.CsgShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.CsgShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) if($new.parentEvent.Csg.ShortCode = "ABA_CSG","ABA_CSG",if($new.parentEvent.Csg.ShortCode = "SBA_CSG","SBA_CSG",$NO_VALUE )) Has anyone done something like this before, if so can you please help!!!!
We have requirement to remove a particular secondary SVD from multiple Assyst Users.We created an ETM Mapper with Resource as “Secondary SVD” and Record to update as SVD and Assyst User Shortcode. But it is not picking up any record.
Can anyone please give me some guidance. Basically what I am trying to is process an email via assystETM to log a ticket against a specific service offering, this service offering will have custom fields which I want to populate with data from the body of the email.So for example I want to take the string after the text Name: from the email body to populate a single string value custom field in my Service Offering form, the field name shortcode is FULLNAME.In my data mapper in assystETM I have added the below The ticket is successfully logging against the correct custom form and service offering, however when I am trying to populate the custom field whatever I am trying is not working and field remains blank. Has anyone done something similar? If so can you please tell me what I am doing wrong and offer a bit of guidance.
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