Here you can read the accessibility statement for IFS, we do not meet the WCAG 2.1 AA standards but are working towards it: https://design.ifs.com/15d09a779/p/596e9e-statement/b/292493
Usability and user experience (something being user friendly) is tricky things, one of the reasons is that it highly depends on who you, the user are. Something that seems usable to one person might be very hard to use for another person. To some people IFS will be easy to use and fit the goals that they have and for others it will not be a great user experience. We are working to get to know who you, our users are, so that we can create solutions that gives you a better user experience. But it is a process that takes time.
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