Hi Mathias, thanks for your help - we we`re able to figure out the reason for the user. There was actually a wrong checkout path under the user settings. It was pointing to a non-existing SharePoint folder. When we updated the checkout path, the document opened up. Kind regards,Melanie
Hi Mathias, yes. I should`ve mentioned. The Aurena Agent is installed. I will have a look with the user - he`s located in China, so my answer may take a while.
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