Hi Lane.The Print Agent is the Java version. Log file is posted.Thanks,Brent
I have reduced the number of printers in the Print Agent’s config file to one. The printer is known to exist and is properly connected to the network. I also removed the other printers from IFS’ Application Server Task - Processing Print Jobs window. No effect unfortunately. When I run the Print Agent, it loads the printer I have defined and proceeds to process one print job. Then it hangs until I stop it.Any other ideas? Thanks.
Hi Lane.The Print Agent continues to run, but the log indicated it’s hung, as no additional messages are logged and no print jobs are processed, other than the one when the service is first started. Debug messages are turned-on. I will try your suggestions and report back.Thanks!
Thanks guys!
Hi Chanaka.It appears the Report Rule wasn’t the only problem with the report printing. When I disable the Report Rule, I still receive an error when trying to print the report. No details about the error was displayed in the Message field on the Print Manager window. Same issue as before. I reviewed the “j2ee” logs on the application server and searched for references to the print job. I found numerous references to the print job, but no details about the error. I have attached the logs to this reply in the hope maybe you could help determine what the issue is?The report is “Shop Order Pick List” which has been modified in the RDF to also print the associated labels when the report is printed.Print Job = 6684757, User = J.CORBETT, Data Report Printed = 10/28/2021 5:24 PMHope you can help,Thanks,Brent
Hi Chanaka.I was able to determine the cause of the error by looking at the Report Formatter log located on our Application Server. The error was caused by an issue with a Report Rule.Thanks,Brent
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