Hi Andre,Your best bet is to get in touch with the IFS Guide Me Team who will be able to help you with the issue.Regards,Matt
Hi Doug,A similar question was asked elsewhere in the community and received this response. I’m not sure if this would help with your current situation ? Regards,Matt Hi Hopefully IFS will consider providing this functionality out of box but until that point you can accomplish email to case by utilizing an Addovation module for automation called Email-To-Case. Regards, William Klotz
Hi Doug,The case management in CE (the call centre module in cloud) can be tailored to suit your needs using our Studio Designer module. It gives you the ability to design the application and behaviour of the interface that call centre staff would be using.If a mailbox is configured to feed in to the application then whether the communication is from internal or external sources it can be handled. The same is true of any telephony or social media interfaces that you choose to use.I’ll ask one of the team to get in touch to organise a demonstration for you.Regards,Matt
@Jane Matthews @TerryWalters, anything that either of you would know the answer to?
The concurrency checks tick box is required in order to allow etag values to be passed in the projection actions. this can be found in the Provider Details section of Studio Designer.
Hi Damian, The voicemail emails should be sent out to the email address that is configured as the Main Contact Email in the contact Centre Detail. It doesnt look as though one is configured on the Pagero pre-prod account. Cheers,Matt
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