Hi Rivindu, Incident Class should also be mandatory to create Incident. I am not sure why it is not showing mandatory for you. Please add Incident Class as well while creating new Incident. Thanks Vikas Jain Hi @vickyrohilya ,Thank you. The incident class is already a mandatory field. But as it is a read-only field, it is not visible in the pop up at the right side.Thanks and Regards,Rivindu
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