Question

Unable to create new Incident

  • 22 December 2023
  • 2 replies
  • 47 views
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Hi, Could you please assist why it is not allowed to save the created new incident even the mandatory fields are entered?

 


Best Regards,
Rivindu 

2 replies

vickyrohilya
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Userlevel 2
Badge +6

Hi Rivindu,

Incident Class should also be mandatory to create Incident. I am not sure why it is not showing mandatory for you. Please add Incident Class as well while creating new Incident.

Thanks

Vikas Jain

 

 

Vikas Jain
R
Rank
Badge +1

 

Hi Rivindu,

Incident Class should also be mandatory to create Incident. I am not sure why it is not showing mandatory for you. Please add Incident Class as well while creating new Incident.

Thanks

Vikas Jain

 

 

Hi @vickyrohilya ,

Thank you. The incident class is already a mandatory field. But as it is a read-only field, it is not visible in the pop up at the right side.

Thanks and Regards,
Rivindu

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