Hi Rivindu,

Incident Class should also be mandatory to create Incident. I am not sure why it is not showing mandatory for you. Please add Incident Class as well while creating new Incident.

Thanks

Vikas Jain

Hi @vickyrohilya ,

Thank you. The incident class is already a mandatory field. But as it is a read-only field, it is not visible in the pop up at the right side.

Thanks and Regards,
Rivindu