Replies posted by Drp

2 Replies

D
Do Gooder (Customer)
DrpDo Gooder (Customer)
asked in Contact Centre (CE)

IFS Cloud CRM- Call Center case management

Thanks @Matt Nicholls for he response.  @william.klotz  what does the UI look like for IFS cloud? This shows the emails as individual emails, is there w way to see the who thread of emails on one window? Thanks,Doug

4
D
Do Gooder (Customer)
1 year ago
D
Do Gooder (Customer)
DrpDo Gooder (Customer)
asked in Contact Centre (CE)

IFS Cloud CRM- Call Center case management

Thanks Matt- so in IFS Cloud it is not an OOB feature. bummer..

4
D
Do Gooder (Customer)
1 year ago

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