This is marked as solved but it doesn’t look like as long as I have misinterpreted the topic. Have a look at: Ability to link emails to Cases in Case Management/Call Center | IFS Community
Already have an account? Login
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.