I sent a private message
Hello @asutliff we set this up using action processor. Regarding your example (I hope I understood):The actioning user on the task will be different from the actioning user on the service request. The actioning user on the task will be the user of the action processor (normally a technical user).The actioning user on the service request is of course the affected user that performed the action. Regards, Sebastian
We copy actions, the affected user should be informed about, to the parent ticket. So the affected user can see this information in assystNET without having the advanced event monitoring. Also these actions on the parent ticket will send out an email notification to the affected user. When the affected user answers these requests (on the parent ticket), we copy this action to all tasks that are currently open (this seems to be the best solution for us).
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