Replies posted by fhg_jg

1 Reply

O
Do Gooder (Customer)
otmarmpDo Gooder (Customer)
asked in assyst General

Wrong SLA resolution time after updating holiday plan

Well, I see it like this: Usually a "contract" is not changed into the past.If it does (knowingly or error correction), all(!) affected processes should be re-evaluated.Workaround: New regulation, new contract (== new SLA).Old processes would be calculated with the old rules (SLA), all new processes with new rules.So I assume "works as designed".

2
O
Do Gooder (Customer)
1 year ago

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