Thanks Guys Phil that is pretty much it - we assign to ourselves and it goes into our own my tasks . We can then work on the job . We have 4 people grabbing jobs to work on out of the service queue so having to now go in and actually have to put our own name into it instead of right click assign myself and then save is rather clunky . As you can image with 4 people taking jobs out of the one queue this will result in quite a few trying to be taken by more than one person at a time . The issue with that is you do not know until all your notes have been written and you try and save it only to get a message that it is assigned to someone else -very annoying . I have not seen the “assign myself” on Activity tracking which is the only queue I have found that may almost work the same way . Not sure if it can be activated in any way ?
Thanks so much Phil I think Activity tracking may have to be the one - not sure why they took out service queue as we use it a lot for all sorts of things . you have been very helpful -appreciate it
Thanks so much Phil .We use CS orders to come in then if a tech required these are then routed to a SV .Essentially we used Service queue and set filters for all our CS jobs to drop into then assigning to our own my task to work on and then route to SV order where needed . I am looking for an alternative we can use for the service queue where we can set filters to receive CS jobs
Thanks Joshua but we use MY Tasks as our own queue. Essentially we have two queues , The first queue is where all the jobs come into when logged -this is our Service Queue where we have 4 people taking jobs out into their own MY Tasks then proceed to triage them . We can use Activity Tracker but Service Queue used to work much cleaner .
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