Replies posted by TDCMOHAMMED

3 Replies

T
Do Gooder (Customer)
TDCMOHAMMEDDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In Technician Portal, we want remove the global search, question mark icon and the list of status showing on clicking the name

We are using FSM version 6.9--Mohammed Mohsin Farookh

9
S
Do Gooder
2 years ago
T
Do Gooder (Customer)
TDCMOHAMMEDDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In Technician Portal, we want remove the global search, question mark icon and the list of status showing on clicking the name

hi @Kalpani Dissanayake To disable the work statuses, in global code > work_status I have added access group called ‘dispatcher’ and in Technician role added access group called ‘technician’. In Technician Portal, work statuses are showing inside square bracket but when I am selecting any square bracket work status, it is updating the work status which should not happened as you specifiedSo assigning access group is not fulfilling our requirement. Could you please suggest a better way to disable the work status?

9
S
Do Gooder
2 years ago
T
Do Gooder (Customer)
TDCMOHAMMEDDo Gooder (Customer)
asked in Field Service Management (FSM) & Planning and Scheduling Optimization (PSO)

In Technician Portal, we want remove the global search, question mark icon and the list of status showing on clicking the name

Thanks @Kalpani Dissanayake  and @Lee Pinchbeck  for your advice but our need is as mentioned below :-We want to remove/invisible Global search ONLY from TECHNICIAN PORTAL and not from any other clients hence “GLOBAL_SEARCH_ENABLED”  to “N” is not fulfilling our requirement.ONLY in TECHNICIAN PORTAL work status should be fully invisible from the drop down list on clicking on name. If question mark is on main banner then could you please provide the name of the screen in UI designer.Please suggest a way which meets our requirement.  

9
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Do Gooder
2 years ago

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