We have the same issue with another customer. Parts have been ordered for a task that is scheduled in PSO. The technician has been fixed to the task to ensure that it is schedule to them. However the parts a sent to the technician a number of days before the task is due.The status of the task in PSO is allocated and is only committed on the morning that the task is due to be attended. However the technician is unable to receipt the parts. The only way to achieve this is to raise the assignment in IFS Could and therefore commit the task early in PSO which can then create a number of scheduling issues.
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