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Question

UnReceive MultiLevel Repair Shop ORder

  • January 17, 2023
  • 2 replies
  • 64 views

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We have a situation at a customer where they have a multi-level Repair Shop order that have been received and now have to be unreceived so that the purchase order receipt that the part came in with can be cancelled and the correct part added to the PO and be received.

The system does not allow the unreceive of multi-level repair shop orders.

What will the process be to get the item unreceived so that the Purchase Order receipt can be cancelled?

Any help will be greatly appreciated.

2 replies

matt.watters
Ultimate Hero (Partner)
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  • Ultimate Hero (Partner)
  • 699 replies
  • January 17, 2023

Can you salvage the component part and replace it on a second multi-level repair shop order?


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  • Author
  • Do Gooder (Partner)
  • 1 reply
  • January 18, 2023

Hi Matt,

 

The part that was wrongly receive and on the shop order is the top-level parent part and cannot be completed with the salvage option.

Are there any other options that can possibly be used?

 

Regards,

Barend