Hi,
Every time my customer tries to release a shop order , he gets a locked message error saying that it can’t be done, then when he tries again a few minutes later, the release works.
It has been a recurring issue for all of his shops orders releases and wants to know where the issue comes from and how to prevent it?
Thanks for your help.
PS: I have screen shots if needed but it’s in french and I was not able to replicate the issue in the test environment.
Hi
If your user refreshes the screen before trying to release the SO, does this immediately resolve the issue?
Can you look to see if there are any active events which are related to the ShopOrd LU.
If there is nothing obvious here, perhaps you can describe the steps your customer is taking before the locked error message is seen and provide the English translation of the error message so that the community has more information to work with.
Hope this helps
Dave
What about the concurrent usage of the system? Are many users working on this module simultaneously, particularly on the same set of SOs? During an ongoing database operation, the associated records are locked (tiny period of time). If another user attempts the same action during this time, they may encounter this error. Such an issue typically occurs when there is a high level of concurrent activity involving the same set of SOs or SO structure. Same could happen to an event as described above. The record is locked as some event action is in progress.
Please check for those.
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