We are receiving customer-owned inventory from a customer. We cannot figure out how to set everything up in IFS Apps 10. This is inventory that was not supplied by us. It was supplied by other suppliers of our customer. We have worked on this for almost two days and cannot get it figured out. We keep getting asked about a customer and customer order. When we finally think we have it we get an error message saying we cannot receive the quantity in because we didn’t supply that quantity.
+24Which functionality are you trying to use?
If it’s the RMA, (return material authorization) then you cannot receive customer owned inventory that way.
You can use a work order returns tab to receive customer owned inventory; there are some other methods too.
We won a contract so a new customer is giving us all their inventory to store and manage. We never sold it to them. I need to bring the inventory parts into IFS, assign a value to them and transact them as we use them on various projects. We do not want any costs to flow through the general ledger.
Here’s what we’ve done:
- Created an inventory part.
- Created a purchase part.
- Created a supplier for purchase part
- Changed Ownership to Customer Owned
- Checked External Service Allowed
- Created a purchase req using Order Code 6
- Created a purchase order
After we’ve done all this, when we go to receive the purchase order we get an error message stating the quantity we are trying to receive is greater than the quantity we supplied. We never supplied any of these items. Maybe we can’t handle it this way. Any help is greatly appreciated!
We won a contract so a new customer is giving us all their inventory to store and manage. We never sold it to them. I need to bring the inventory parts into IFS, assign a value to them and transact them as we use them on various projects. We do not want any costs to flow through the general ledger.
Here’s what we’ve done:
- Created an inventory part.
- Created a purchase part.
- Created a supplier for purchase part
- Changed Ownership to Customer Owned
- Checked External Service Allowed
- Created a purchase req using Order Code 6
- Created a purchase order
After we’ve done all this, when we go to receive the purchase order we get an error message stating the quantity we are trying to receive is greater than the quantity we supplied. We never supplied any of these items. Maybe we can’t handle it this way. Any help is greatly appreciated!
When you release the PO for Order Code 6 it will create customer orders to deliver those parts to the customer. Since you haven’t delivered the customer order, it’s complaining.
What do I need to do since we do not want customer orders created. Is that possible? Several of us have looked in IFS Help for a day now. All we want to do is get the inventory into IFS as customer-owned so we can manage the inventory without creating accounting transactions.
What do I need to do since we do not want customer orders created. Is that possible? Several of us have looked in IFS Help for a day now. All we want to do is get the inventory into IFS as customer-owned so we can manage the inventory without creating accounting transactions.
Do you have maintenance/service management available in your instance by any chance? It would be quite easy to receive them all in as work task returns on a work task.
Hi
you should receive it with a purchase order with order code=1 and in the line mention the ownership= ‘Customer Owned’ and select the customer id in owner field.
Regards-
Nahin
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