Hello IFS community,

I’m having an issue when I trigger an auto-email event where a custom attribute is referenced which (in this case) a Part Number called CF$_PART_NO

The field is a Persistent > Reference (Restricted) > Reference below

Upon creation of new object I would like to call upon the Part_No chosen in the email.

I use the substitution field &NEW:CF$_PART_NO

However in the generated email I get the db value AAAVZCAAMAAACXrAAH

My assumption is that there is an API that will convert that value from the db to it’s key, but when I try to do INVENTORY_PART_API.get_key_by_rowkey(&NEW:CF$_PART_NO) I get this error message in the Custom Event screen:

Then the event doesn’t trigger unless this is resolved. I feel like this is the right method, but perhaps I’m missing a key ingredient?

Thanks for whoever helps!

IFS9 btw