Hi @arebbeadle ,

RMB (Right Mouse Button) on your Shop Order>Configuration>Edit (Instead of View)

Then You can edit your Configuration Characteristic lines with valid Values then >RMB Complete

Once it has been completed you can proceed with your Shop Orders.

Thanks,

jagath 

Shop Order is pegged to a Customer Order line and Shop Order is already ‘Started’. If I RMB on Customer OL>Configuration>Edit I get an error. If IFS allowed shop order to be ‘Started’ while Configuration is ‘Parked’ then there should be an IFS process to complete the order.

Any suggestions?

@arebbeadle ,

If the Shop Order has been created from a CO, I think this is a Data Migration issue. 

Can you try Edit Configuration from Shop Order window?

If not, I would suggest you to add a Support case to IFS.

Thanks,

jagath

I Unpegged the Customer Order line from the shop order. I was able to edit the configuration on the Customer Order Line and Complete the configuration. I the manually pegged the customer order line back to the shop order. I was able to receive the configured part into inventory and it automatically Reserved the customer order line.

All is good.